Reliability Is the New Usability
Reliability, not raw capability, is the UX challenge that will determine whether AI agents earn trust at work.
On design, AI, and the experiences we haven't built yet.
Essays and articles on where UX is going, and what it means to design for a world where the interface might not exist at all.
AI Won't Scale Until the Interface Does
AI productivity won't come from smarter models. It will come from interfaces designed around real work.
Discovery Is the Real Advantage
When shipping becomes a commodity, insight becomes the product - and discovery is how you get it.
Your Design System Is the Instruction Manual for AI-Coded Products
Your design system is the machine-readable context that turns AI from a guesser into a consistent builder.
Agentic AI Needs a New Kind of UX Designer
Design patterns for agentic AI are being invented in real time, and the UX gaps are starting to matter.
Upstream by Design: The Infrastructure Behind Real Influence
Design influence grows when you’re in the conversations that shape decisions, not just the ones that ship them.
Your Interface Has a New User — and It's Not Human
Designing for humans now means designing for agents too, because they navigate your product through the accessibility tree and APIs, not the pixels.
Polish Is Dead. Craft Is Everything.
When AI makes polish cheap, craft becomes the signal.
Who Designed That?
Generative UI shifts design from placing pixels to defining the rules AI follows.
What the Future UX Professional Actually Looks Like
Designing for AI systems means expanding UX from interface craft into systems judgment, behavior specification, and cross-functional facilitation.
The Four Hidden Skills Designers Need for AI Products
A practical field guide to the four skills UX teams need to design trustworthy AI behavior.
Claude Design and the Napster Moment for Design Tools
Claude Design hints at the next interface shift: when generation becomes the product and the canvas becomes optional.
Designers Are Becoming Translators and Driving Impact
The designers who thrive in the AI era won't just make things. They'll translate between what systems produce and what people actually need, and that translation is the real design work.
How AI Can Help You Build Deeper Trust with Your Users
AI doesn't erode trust by default. But the teams that design for transparency, predictability, and recovery are the ones who will earn it back, and keep it.
Designing Human Control for AI Agents
When AI agents act on our behalf, the interface that matters most isn't the screen, it's the moment a person can understand, redirect, or override what the system did.
The Future of AI Isn't an App
The most powerful AI experiences won't live in apps. They'll be woven into the moments that matter, invisible, purposeful, and built around what people are actually trying to do.
Outcome-Oriented Design
The shift from designing screens to designing outcomes isn't new thinking. The infrastructure to act on it finally caught up.
The New Advantage: Design Judgement
Design judgment, knowing what to build, what to skip, and what a system should never do, has always been the real work. AI just made it more visible.
AI Ate the Junior Designer. Here's What's Left.
When the execution layer disappears, what's left is everything that actually determines whether a product succeeds.
We're Still Teaching UX for a World That No Longer Exists
Most UX curriculum was written for a world where the primary artifact is a screen. That world is changing faster than the training is.
Training UX for the AI Era: Fluency, Trust, Futurism
The resistance wasn't about the tools. It was about identity. And peer modeling beats curriculum every time.
Trust Is a Design Deliverable Now - Not a Feeling
Trust used to be ambient in digital products. AI changes the terms. Designing for it is now the job.
The Interface Is Optional Now
The interface isn't going away. It's just stopped being the default assumption. That shift is already changing what design teams are asked to do — and most haven't noticed yet.
Part 1: The Interface Is Becoming Optional
The interface isn't going away. It's just stopped being the default assumption. That shift is already changing what design teams are asked to do — and most haven't noticed yet.
Part 2: Designing Systems, Not Screens
When software can act on your behalf, the design problem changes shape. The question is no longer what this looks like. It's what this system should do, when, and who's responsible when it gets it wrong.
Part 3: Who Owns the System When Nobody's Clicking?
Someone has to govern how AI systems behave on behalf of people. UX has exactly the skills the role requires. The question is whether the field decides to claim it — or waits until someone else does.
The Product Triad: A Foundational Principle Made Even More Critical in the Age of AI
The best products emerge when three distinct perspectives collaborate. AI has made this principle more essential, not less.